Privacy notice · Version 2026-10-29-v12
Privacy and personal context
A safer, kinder space.
What we collect, why we use it, what you choose to save and how to manage your information.
Your information, explained simply
Where is my information kept?
Your saved Journal and profile details are stored securely online so you can access them through your account. When you talk or write with JOS, the information needed to respond is also processed by OpenAI with your permission. Your private conversations and Journal entries are not used to train AI models.
What happens if I don’t save a conversation?
It won’t become a saved Journal chapter. JOS still needs to process what you share to respond. Temporary content that keeps your current conversation going expires after six hours of inactivity. The AI service may keep some information longer for safety or legal reasons. Choosing not to save doesn’t delete anything you saved earlier.
What happens when I delete something?
Deleting a saved conversation or profile detail removes it from your JustOurSpace account. This doesn’t instantly erase any backup copies or information already held by the AI service, which may be kept for different lengths of time. Some records may also need to be kept for legal or security reasons. Saved Journal and profile details otherwise stay until you remove them or delete your account.
Who controls your information
JustOurSpace Ltd is registered in England and Wales. Company number: 17416754. Registered office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF. JustOurSpace Ltd is the controller for the personal information described in this notice. Contact privacy@justourspace.com about privacy rights or concerns, or legal@justourspace.com for general legal enquiries.
What information we collect
We keep your account details, the choices you make, service and payment records, and the content you choose to save. Your residence determines applicable terms; US members also provide a state or territory. City is optional. You choose your current country separately for urgent help. JustOurSpace does not store raw voice audio.
Why we use your information
We use account and service information to provide and secure JustOurSpace and meet applicable obligations. Where UK or EU data protection law applies, AI conversations require an applicable legal basis under Article 6 and your separate, explicit consent under Article 9(2)(a) for sensitive information you choose to share. You can withdraw that permission to stop future processing that depends on it.
Your conversations, Journal and personal context
Saving a conversation creates a private Journal chapter you can continue by text or voice. It is not searched from unrelated new conversations. Free JOS uses these same saving choices. People, Goals & Preferences contains only specific details you review and confirm for future conversations, never whole conversations or private Journal pages. Later details are not used until you choose to keep them. You can edit or remove each detail. Private Journal writing does not receive a JOS reply unless you choose to discuss it; AI reflections remain yours to review, edit and save.
What we share with OpenAI
OpenAI is the third-party AI provider for JOS text and live voice conversations. With your explicit permission, we send your messages, live voice audio and the conversation context needed to respond, including previous messages in the same conversation and People, Goals & Preferences details you have confirmed. This may include sensitive information you choose to share. We also use a pseudonymous safety identifier rather than sending your account email as a provider identifier. OpenAI processes this information to generate responses and support service safety. When you deliberately use the JOS dictation microphone, including in a private Journal, your recorded audio is sent to OpenAI to turn speech into an editable draft. This does not send the rest of your Journal entry or automatically submit a message. Your separate permission is required before JOS records dictation and before its server sends audio to OpenAI. Your device keyboard may separately offer Apple, Google or another operating system dictation service under that provider’s own notice and settings; it is not the JOS OpenAI dictation service. Private Journal writing is not sent for conversations unless you choose to discuss it. Separately, if you enable AI topic suggestions, the entry is sent to OpenAI only to suggest topic tags. You can refuse or withdraw AI permissions in Settings and still use your account and private Journal without AI processing. JustOurSpace does not store raw audio or use private content for model training. Provider retention for service security and legal obligations is separate from saving your Journal; we do not promise zero provider retention.
AI training, analytics and how you found JOS
Your private conversations and Journal content are not used to train AI models or included in product analytics. We may link general information about how you found JustOurSpace, such as search, social media, an AI assistant, a referral or a campaign, to your account to understand which outreach works. This does not include your private content, search terms or precise location. Optional usage analytics runs only with your permission. On public pages, this includes browser visits without account identifiers, visit times, general pages viewed, plan or sign up link clicks and bounded referral or campaign labels. We use these to understand traffic and the last public page observed, not to record private page content or identify you across devices. With optional analytics permission, a random browser identifier recognises the same browser for up to 30 days; a separate visit ends after 30 minutes of inactivity. Different browsers, private browsing and cleared storage can appear as new. Browser identifiers are not linked to accounts, IP addresses or fingerprints. Signed in activity is counted separately using distinct verified account IDs, only with account analytics permission. These public page records expire after 30 days. Changing Privacy choices stops future optional measurement and requests removal of this browser’s retained visits, retrying if the request fails. A deletion only hashed marker prevents late requests restoring withdrawn records and expires after 30 days. We do not send this measurement to social advertising pixels. Referral information is included in your export and removed when you delete your account.
Service providers and security
Providers help with hosting, data storage, account security, AI conversations, payments, email and technical protection. They process only the information needed for their service under our instructions and contractual safeguards. Third parties receiving personal information must provide the same or equal protection described in this notice, including confidentiality, purpose limits, security and assistance with your data rights. Where information is processed abroad, we use applicable transfer safeguards; contact privacy@justourspace.com for details. We use safeguards including encryption in transit and restricted access. No online service can guarantee absolute security.
How long information is kept
Saved Journal chapters and confirmed profile details remain available until you remove them or delete your account. Other retention depends on the record's purpose, account status, legal obligations, security needs and any unresolved payment or rights request. Deletion from active systems is separate from backup expiry and service provider retention. Contact privacy@justourspace.com for the retention information that applies to your request.
Your controls and rights
Use your privacy and account controls to change optional permissions, correct profile details, export your information or request deletion. Turning off future saving does not delete chapters already saved. You can also ask to restrict processing or object where those rights apply by contacting privacy@justourspace.com. Withdrawal does not affect processing already carried out lawfully. You may complain to your local data protection authority, including the UK Information Commissioner's Office at ico.org.uk/make-a-complaint. Support, export, deletion and cancellation remain available even when you cannot start a conversation.